Get in Touch
Contact Engineering
Have a technical question about our platform or need an infrastructure review? Our engineering team in Helsinki responds within two business hours.
Helsinki Office
Aleksanterinkatu 15, 00100 Helsinki, Finland
Direct Engineering Email
Operational Hours
Monday – Friday: 08:00 – 18:00 EET / EEST
Critical incident support: 24/7/365 for SLA clients
Frequently Asked Questions
Where are your primary infrastructure nodes located? +
Our primary cluster is hosted in Helsinki, Finland, connected directly to major European transit backbones with sub-20ms latency to Nordic and Baltic destinations.
Do you support automated TLS certificate management? +
Yes. CodePack agents natively support ACME automated certificate issuance and rotation with zero service interruption.
Can the agent run behind reverse proxies with PROXY Protocol? +
Fully supported. CodePack supports both PROXY Protocol v1 and v2, accurately preserving client source IPs for logging and rate limiting.